Studio Lago Desk

Website Hosting & Maintenance Plan

Now what? You’ve got a shiny new website, but what happens next with updating and maintaining it?

You know there will be stuff to do to keep your website current and you don’t want it getting out of date.

All, the things you need to do with website security are a bit overwhelming actually.

The thought of maintaining your own website fills you with dread as tech isn’t your friend.

You’re a super busy business owner and you just don’t have the time to update to update your own website.

*Once your website is live, it’s not only important to protect it from malware and hacks that can take your site down and affect your Google rankings but it’s also important to keep the tools in the site updated to make sure the site is running quickly and efficiently.

*We also know that you’re a busy business owner and that tech can be a proper headache!

*Through our website maintenance plans, we take on the stress of all these complexities so you can focus on growing your business!

So, what's in the plan?

So, what’s in the plan?

Here’s a snapshot of the key things that make our website maintenance plan a no-brainer for our clients.

Website Hosting

Hosting is the foundation of your website. Security, performance, optimization and ease of use all depend on it. We offer the best hosting for all our clients so you don’t have to worry about a thing.

Website Updates

Just like your phone has software updates, your website needs to be updated too. Additionally, out-of-date plugins (like apps but for WordPress) are the #1 leading cause of website hacks. We take care of updates for you.

Monitoring & Security

We have special tools that monitor your sites’ traffic and activity, protect against potential hacks or breaches and keep an eye on “up time” to ensure your site is up and running fine.

Website Backups

Backing up your website consistently is critical for many reasons but most importantly, if the site should need to be restored, transferred or downloaded, we offer external backups and restore points for all clients on our plans.

Website Optimisation

In order for websites to load fast, perform well and to ensure speed, the files, database and media need to be optimized. We have special tools that keep your site optimized and running smoothly along with cleaning up any and all “web gunk.”

Z

Monthly Reporting

You shouldn’t have to try to determine what’s going on via your site.WeI take care of that for you with an in-depth (but not overwhelming) monthly report which also highlights what we’re doing month to month on your site.

Priority Support

You as a client get priority support. You’ll be able to easily get in touch  whenever you need an update, addition or when you have any questions and we do our best to get back with you within 24hrs on business days. P.S. It’s always sooner 😉

Personal Consultations

We’re in your corner every month and we know what’s happening on the “web side” of your business. This gives us the ability to offer strategy, new marketing ideas and conversion best practices to implement on your site which we can discuss quarterly or annually depending on your plan.

Legal Pages

EVERY website needs to have an up-to-date privacy policy which protects your site visitors traffic and activity. We’ll make sure your to keep an eye on what’s going on with the legalities and keep your privacy poilicy up to date for you.

Studio Lago Design- Abstract Events Desktop website view

We'll update your site so you don't have to

As a client on our Standard, Premium or Elite plans, we offer complimentary time (between 30 minutes-3 hours depending on your plan) for ongoing website updates, additions or changes.

Additionally, all maintenance plan clients get our reduced hourly rate

The risk of not having your site properly maintained…

Here are just a few of the most common scenarios of unprotected sites:

M

Website Hacks

If your website isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.

M

Poor Performance

If your website isn’t optimized, it’ll perform and load slower as times goes on affecting conversions and sales.

M

No Backups

If your website isn’t consistently backed up, you could completely lose your website’s content and progress when a breach happens.

M

SEO Implications

If your website isn’t maintained and optimized, Google knows and ranks sites that are digitally “alive.”

M

Website Legitimacy

If your website has any glaring issues such as a down SSL Certificate or notices of an unsecure connection, it affects traffic and brand legitimacy.

M

It's all on you!

By not having your website cared for monthly, everything we cover in our plan is on you and will cost you in tools, time and unneeded stress.

The good news is... we've got you covered!

You don’t have to maintain your own website and go it alone

*We offer the perfect plan for your website so that you can rest easy and have us in your corner every month, taking care of these complex, confusing and ever-evolving issues in the digital world that YOU shouldn’t have to focus on as a busy business owner.

*Is your time really well spent focusing on updating and maintaining your website? Do you want to learn how to do this? Wouldn’t it be better spending your time on growing your business?

Choose your plan below…

PICK the BEST website care plan for your business…

FAQs

Some answers to the most frequently asked questions about our website maintenance plans…

Are there cancellation fees?

Nope!Our website maintenance plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our hosting or maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for 🙂

Are there any setup fees?

If we’re building your website, there is no set up fee as long as it’s within a 90 day period!

If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a £99 set up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.

Do you offer just maintenance?

We will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets my requirements for properly maintaining and optimizing the site. Get in touch to request a consultation and pricing for this.

What if I pass on the plan?

Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.

That said, if you choose to forego a maintenance plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.

Can I join the plan if I originally pass?

Absolutely! If you decide to come back to me after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, I’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.

What if I require more time than the monthly support time allows?

We’ll always try to get your updates done within the time you have to save you the extra cost but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at my hourly rate which is reduced for you as a special, monthly maintenance plan client.

What if I pass on the plan and my site gets hacked?

In this case, you’re welcome to handle it in house by reaching out to my preferred malware and blacklist removal specialists Sucuri or if you’d like to join our plan and have me take care of getting the hack cleaned, we have a £499 site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.

Important note: we do not fix website hacks unless the site will subsequently be added to our plan.

What if the site gets hacked or breached while on the plan?

In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.

Do you take on sites that you didn't build?

We will take on WordPress websites we didn’t build as long as they use the tools we am familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets our requirements.

Do you offer price breaks for multiple sites?

Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as we host and maintain the sites.

Does my monthly update time roll over?

Negative on this one, we’re afraid. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.

What's included in the monthly time?

Your monthly time (for premium or elite plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.

While we do my best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted!

Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via my discounted hourly rate or via a discounted and separate fixed project!

Studio Lago why me?

No Risk Guarantee

(or is it coffee?)

The plan comes with a no-risk, no-questions-asked guarantee. In the unlikely event that you want to pull your site the plan, you only pay for the month or year you’ve paid for and you’ll be provided with all site files and logins.

Got questions about the plan?

Get in touch with any questions you have or to find out about setting up a custom plan for an advanced site or multiple websites.