The Website  Maintenance Plan

Now what? You’ve got a shiny new website, but what happens next with updating and maintaining it?

You know there will be stuff to do to keep your website current and you don’t want it getting out of date.

All, the things you need to do with website security are a bit overwhelming actually.

The thought of maintaining your own website fills you with dread as tech isn’t your friend.

You’re a super busy business owner and you just don’t have the time to update to update your own website.

*Once your website is live, it’s not only important to protect it from malware and hacks that can take your site down and affect your Google rankings but it’s also important to keep the tools in the site updated to make sure the site is running quickly and efficiently.

*I also know that you’re a busy business owner and that tech can be a proper headache!

*Through my website maintenance plans, I take on all these complexities so you can focus on going what you actually like doing in your business!

So, what’s in the plan?

Here’s a snapshot of the key things that make the website maintenance plan a no-brainer for my clients, along with as minimal amount of geeky web info you probabaly don’t need to know, as possible!

Website Hosting

Hosting is the foundation of your website. Security, performance, optimization and ease of use all depend on it. Think of hosting as being where your website lives. I offer the best hosting for all my clients so you don’t have to worry about a thing.

Website Updates

Just like your phone has software updates, your website needs to be updated too. Additionally, out-of-date plugins (like apps but for WordPress) are the #1 leading cause of website hacks. I take care of all updates for you.

Monitoring & Security

I have special tools that monitor your site’s’ traffic and activity, protect against potential hacks or breaches and keep an eye on “up time” to ensure your site is up and running fine.

Website Backups

Backing up your website consistently is critical for many reasons but most importantly, if the site should need to be restored, transferred or downloaded, I offer external backups and restore points for all clients on my plans.

Website Optimisation

For websites to load fast, perform well and to ensure speed, the files, database and media need to be optimized. I have special tools that keep your site optimized and running smoothly along with cleaning up any and all “web gunk”.

Monthly Reporting

You shouldn’t have to try to determine what’s going on via your site. I take care of that for you with an in-depth (but not overwhelming) monthly report which also highlights what I’m doing month to month on your site.

Priority Support

You as a client get priority support. You’ll be able to easily get in touch  whenever you need an update, addition or when you have any questions and I’ll do my best to get back with you within 24hrs on business days. P.S. It’s always sooner 😉

Personal Consultations

I’m in your corner every month and I know what’s happening on the “web side” of your business. This gives me the ability to offer strategy, new marketing ideas and conversion best practices to implement on your site which we can discuss quarterly or annually depending on your plan.

Legal Pages

EVERY website needs to have an up-to-date privacy policy which protects your site visitors traffic and activity. I’ll make sure  to keep an eye on what’s going on with the legalities and keep your privacy poilicy up to date for you.

Studio Lago Design- Abstract Events Desktop website view

Basically, I’ll keep your site up to date so you don’t have to!

As a client on my Standard, Premium or Elite plans, I offer complimentary time (between 30 minutes-3 hours depending on your plan) for ongoing website updates, additions or changes.

Additionally, all maintenance plan clients get my reduced hourly rate for any work that goes outside that time.

The  risks of not keeping your site

maintained…

Website hacks

If your website isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.

Poor performance

If your website isn’t optimized, it’ll perform and load slower as time goes on affecting conversions and sales.

No Backups

If your website isn’t consistently backed up, you could completely lose your website’s content and progress when a breach happens.

 

SEO IMPLICATIONS

If your website isn’t maintained and optimized, Google knows. It ranks sites that are digitally “alive” and that have fresh content.

Website Legitimacy

If your website has any glaring issues such as a down SSL Certificate or notices of an unsecure connection, it affects traffic and brand legitimacy.

It’s all on you!

By not having your website cared for monthly, everything I cover in my plan is on you and will cost you in tools, time and unneeded stress.

The Good News is I’ve got you

covered…

I offer the perfect plan for your website so that you can rest easy and have me in your corner every month, taking care of these complex, confusing and ever-evolving issues in the digital world that YOU shouldn’t have to focus on as a busy business owner.

*Is your time really well spent focusing on updating and maintaining your website? Do you want to learn how to do this? Wouldn’t it be better spending your time on growing your business and doing the things that you actually love?

Choose your plan below…

Your burning questions

Are there cancellation fees?

My website maintenance plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from my hosting or maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for. Please note that whilst there is no fee to cancel, there is a is a one off £49 exit admin fee to move your site to a new hosting plan for you.

Are there any setup fees?

If I’m building your website, there is no set up fee as long as it’s within a 90 day period!

If, after 90 days, you’d like to join my hosting/maintenance plan at any level, there is a £99 set up fee because I need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.

Do you offer just maintenance?

I only offer website maintenance plans for sites that I have designed and built.

What if I pass on the plan?

My maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.

That said, if you choose to forego a maintenance plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases me from any involvement if the website is breached, hacked or performs slowly because of the lack of proper optimization.

Can I join the plan if I originally pass?

Absolutely! If you decide to come back to me after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, I’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.

What if I require more time than the monthly support time allows?

I’ll always try to get your updates done within the time you have to save you the extra cost but if you have a decent amount of updates that will require more hours, I’ll give you an estimate of time and do that at my hourly rate which is reduced for you as a special, monthly maintenance plan client.

What if I pass on the plan and my site gets hacked?

In this case, you’re welcome to handle it in house by reaching out to my preferred malware and blacklist removal specialists Sucuri or if you’d like to join my plan and have me take care of getting the hack cleaned, I have a £499 site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.

Important note: I do not fix website hacks unless the site will subsequently be added to our plan.

What if the site gets hacked or breached while on the plan?

In the extremely unlikely event that a website is breached or hacked in any way while on my plan, I take full responsibility and will rectify the situation immediately. You will not need to do a thing.

Do you take on sites that you didn't build?

Nope! Sorry!

Do you offer price breaks for multiple sites?

Absolutely! If you choose to have me host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as I host and maintain the sites.

Does my monthly update time roll over?

Negative on this one, I’m afraid. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.

What's included in the monthly time?

Your monthly time (for premium or elite plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.

While I do my best to get updates done within your allotted time, if more time is required, I can do so with my hourly retainer which for you is discounted!

Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. I’m happy to do those things either via my discounted hourly rate or via a discounted and separate fixed project!

Meet your Website Update  Wingwoman…

I’m Katie, designer, strategist and busy business owner, just like you…

I’m a firm believer that there is zero point having a website for your business if it isn’t kept up to date. Your website is your biggest asset when it comes to showcasing everything you’re doing and should be kept current to get more great clients and help you stand out.

I also understand though, that your time is precious and maybe the last thing you want to do is learn all about how to update content on your website or keep it up to date and secure. And that’s where I step in with a plan to help you keep your site ship shape…

Got questions

about the plan? 

Not sure what will work for you or got questions about hosting, techy stuff you can’t get your head round or need to know more?

Get in touch. I’m all ears!